As an event planner, you try to anticipate the needs of your guests, especially when you're planning an internal meeting with people that you work with regularly. Food allergies, 1 or 2 bed preference, specific drinks... those types of things. Guests will remember the meetings if everything goes right, but the meeting will be positively memorable because of the details.
One of the guests at a meeting I produced in January was a nursing mother. (Side bar here: I am a mother myself, but I did not have the ability to nurse my son and consequently don't really know anything that a nursing mother may need.) She had to check out of her room and come to the meeting, but needed a way to keep her breast milk cold for the remainder of the day, which included the plane ride home. Gary Bruckner, Event Guru at Walt Disney World Swan Resort in Florida, came up with a solution stat: instant ice packs that become cold when you want them too. Gary's very quick thinking gave the guest an immediate viable solution and removed that worry for her.
Although you can't anticipate everything, after reading this anecdote, you'll think of this solution when a nursing guest comes to you for help in the future. Kudos to Gary for the great idea!
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